This web site is owned and operated by cricketsupplies.com who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.
Our Contact details:
Head Office Unit 6, 72 Mansfield Road, South Normanton, Derbyshire. DE55 2ER. UK
Phone: 0800 023 5043
Fax: 01773 861834
Cricket Supplies have been supplying cricket equipment for over 15 years, starting from a small store on Belmont Road Bolton, we have built a reliable and trusted business. Cricket Supplies is one of the biggest and best online cricket equipment stores in the UK and under new management we hope you find our new website bigger and better than ever.
We have head many dealing with the cricket industry and also strangely enough are credited for on of the most popular cricket games Brian Lara Cricket, having helped the software house with the creation of the graphics for the cricket equipment used in the game.
We have a huge selection of cricket equipment from all the best known brands including cricket bats, batting pads, batting gloves, and tons of other cricket equipment for you to choose from. Over the years there have been many additions to the cricket range, new products like Oakley Sunglasses, and new brands like Puma, Mongoose, Aero, adidas and Nike are firmly established alongside long established cricket brands like Gunn & Moore, Kookaburra, Gray-Nicolls and Slazenger.
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept card payments from VISA, VISA Debit, VISA Electron, MasterCard, Maestro and Solo. We also accept PayPal payments. We use Sage Pay to collect your payment details safely and securely.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us ASAP and we will correct the mistake for you.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced or overpriced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling
Normal delivery times are between 7.30am and 6.00pm Mon - Fri local time. UK mainland deliveries start at just £1.50 for small items up to a maximum of £3.95 per order for up to 25kg. Small items are sent via Royal Mail First Class Mail and larger items via Parcelforce tracked and sign for services.
Our site is fully automated to calculate your order shipping cost based on your location, size of parcel and chosen service - selectable where applicable, at the checkout.
For worldwide orders we will always advise you of any additional shipping costs (if applicable), before we process / dispatch your order.
Please note that due to several security issues and rising delivery costs, plus receipt and customs problems experienced, we are able to accept orders from or ship to the UK Mainland, Highlands and Islands of Scotland, IOW, IOM, Isles of Scilly, BFPO, Northern Ireland, Ireland, The Channel Islands, Mainland Europe and some European Islands, USA/Canada, South Africa and Australasia... including New Zealand.
Please also note that for orders placed from outside of the UK (or using non UK based cards) we are only able to ship goods to the invoice/card registered billing address.... apologies for any disappointment or inconvenience this may cause.
Most items we display are in stock. We aim to dispatch within 2-3 working days and will advise ASAP of any likely delays with dispatching your order. We ship using Parcelforce / Royal Mail. Delivery times typically vary from 1-7 days from dispatch. and these times may vary during peak periods.
Please note that orders containing pre-order items will be shipped once all items are in stock. Additional shipping costs may apply if you ask us to split the order.
Our statistics show 93% of our orders arrive within 2 days of ordering (exclusive of weekend orders)
Please inform us within two working days if the goods are believed lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem for you. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
For all orders placed for delivery within the UK or the European Union our prices include VAT at the prevailing rate (currently 20.0%). All orders for delivery outside of this area (and for BFPO bases) are VAT exempt and are calculated automatically here online, based on your delivery location.
PS .. if you are in the Channel Islands please select Guernsey or Jersey as your destination country to receive VAT exemption - NOT UK as VAT will be charged if you select the UK.
Credit Card Security
When your order is placed at our website, credit and debit card payments and PayPal payments are handled safely and securely by SagePay. They are not held in clear text on any web site.
All of our products come with a 14 day no quibble guarantee. Your satisfaction with our product is guaranteed. If for any reason you are not satisfied with your purchase, just return it within 14 days of receipt of shipment. Any item returned must be in a satisfactory condition. A refund will be applied to your original purchase credit card for the price of the item(s) returned that meet these conditions. Please note that we only accept returns if the goods are returned to us in satisfactory condition, we have the right to reject any defective items. You will be responsible for any charges incurred in returning your purchase (unless faulty or incorrect items have been received) and you will also be liable for any services provided to you in connection with your purchase, for example "knocking in" and any delivery costs incurred by us (unless we have made an error).
Our key contact details are below :-
We are open all year round from 10.00am - 5.00pm Mon - Fri. You can call us or e-mail us - we aim to reply to all e-mails within 12 - 24 hours Mon - Fri and within 24 hours at weekends.
Please note that since the Coronavirus our phones may only being manned part time, so please use e-mail or social channels @cricketsupplies to reach us and where we will respond promptly, even out of hours and through weekends.
Our Head Office and Warehouse are all based together at:-Cricket Supplies72 Mansfield RoadSouth NormantonDerbyshire UKDE55 2ERTel (UK FREEPHONE) Enquiry Line 0800 023 5043From Overseas 00 44 800 023 5043Mon - Fri 10.00am - 5.00pmClick here to go to our contact / enquiry form
Cricket Supplies do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
Your satisfaction with our product is guaranteed. If for any reason you are not satisfied with your purchase, just return it within 14 days of receipt of shipment. Any item returned must be in a satisfactory condition. A refund will be applied to your original purchase credit card for the price of the item(s) returned that meet these conditions. Please note that we only accept returns if the goods are returned to us in satisfactory condition, we have the right to reject any defective items. You will be responsible for any charges incurred in returning your purchase and you will also be liable for any services provided to you in connection with your purchase, for example "knocking in" and any delivery costs incurred by us.
We do extend the returns period to mid January for any items purchased for the Christmas period.
Sorry but any Personalised products and undergarments are NON-RETURNABLE.
For your protection, we recommend that you use a recorded-delivery service.
If you are returning items due to error on our part we will be happy to refund the delivery charges incurred by you in sending the item back to us (up to a maximum of £6.00), or you can contact customer services to arrange a collection.
Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty.
A Note About Damaged/Cracked Bats
A very small percentage of bats sold are liable to crack under the massive stresses which take place when the ball hits the willow. This is why it is very important that your should take care when playing with your bat for the first time, you MUST ensure you have knocked in your bat, especially on the sides and on the bottom. Even if a bat is described as ready-to-play you should take care when using it in its infancy....(It is usual for a cricket bat to have many minor cracks in the face.)
Unfortunately we do receive bats back from customers who have mis-treated their bat, and if the manufacturer recognises this, they will return the bat to the customer untouched. If a bat is returned to us and the manufacturer agrees there is a fault with the bat, they will then either fix or replace the damaged bat. Returns can take up to 4 weeks to repair or replace.
If you do feel your bat has cracked or split and that there is a flaw with the willow, please return it to the above address with a note explaining what happened. If the bat is over 12 months old, you will have little or no case for replacement.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
We accept payment by PayPal, VISA, MasterCard, Maestro, Electron, Delta or Solo cards.