We will acknowledge receipt of your order via automated Order Received e-mail within a few minutes of receipt. We aim to dispatch orders within 2-3 working days (maximum) of receipt (exc Sat - Sun & Bank Holidays). 95% plus of all orders are dispatched within 24- 48 hours of receipt.
We will always advise you of any possible delays. Can we ask for your patience please from mid March to June and around Christmas. Please try and order early for Christmas and in pre-season to avoid any undue delivery delay disappointment.
If your order is urgent we will always do what we can to help. Please e-mail us or put a note in the special delivery instuctions box at the checkout when you need the order by.
We will happily deliver to a neighbour or your place of work etc if more convenient for you, which you can specify with your order by putting a note in the special delivery instructions box or by selecting the delivery to other than your invoice/card address option at the online checkout stage. (This applies to UK orders only)