We acknowledge receipt of all orders via automated e-mail within a few minutes of receipt.
We aim to dispatch orders within 2-3 working days maximum. In reality 95% of all orders are dispatched within 48 hours of receipt.
We will always advise you of any possible delays. Can we ask for your patience please, during our busiest times of the year, usually from mid February to mid July inclusive and around Christmas/New Year time, when we may possibly take a day or tow more to dispatch your order so please try and order early for Christmas and in pre-season to avoid any undue delays or disappointment.
If your order is urgent we will always do all we can to pull it forward for you. Please e-mail us or put a note in the special delivery instuctions box at the checkout when you need the order by.
If you are not normally at home during the day we will happily deliver to a neighbour or your place of work etc, which you can specify with your order by putting a note in the special delivery instructions box or by selecting the delivery to other than your invoice/card address option at the checkout stage. (UK orders only)
Saturday UK deliveries are available at a cost of £21.00 per order.
European, USA/ Canada and Australasia orders do take a little longer, depending on your destination, but are normally delivered within 7-10 working days via Parcel Force EURO 48 or Parcelforce Global service ..... both are tracked and insured signed for services.